Frequently Asked Questions
Quick answers about ordering, shipping, and returns — still stuck? We're one message away.
Orders & Products
Add items to your cart, choose a size and color if applicable, then head to checkout and fill in your delivery details.
Reach out via our contact page as soon as possible — we can usually adjust or cancel an order before it's dispatched.
Popular items are restocked when possible. Check back on the product page, or contact us to ask about a specific item.
Shipping & Delivery
Inside Dhaka: 1–2 business days. Outside Dhaka: 2–5 business days.
Yes — Cash on Delivery is available on every order, nationwide.
Yes, we deliver nationwide via courier partners, typically within 2–5 business days.
Returns & Exchanges
If anything is wrong with the product when it reaches you, return it right away. can be returned or exchanged within 7 days of delivery. See our Shipping & Returns page for the full policy.
Contact us with your order number within 7 days of delivery, and we'll walk you through the next steps.
Most items are, except those marked final sale at checkout — those are excluded from returns and exchanges.
Payment & Account
We accept Cash on Delivery along with the card and mobile-wallet options shown at checkout.
No — you can check out as a guest. Creating an account just makes it faster to track orders and reorder later.
Use the Track Order page with your order number and phone number to see live status.